Here are some of the more frequently asked questions we receive here at Active Floorsanding Services and our answers. We hope you find what you were looking for but if not, please don’t hesitate to call, we are only too happy to help!

How long will it take to get my floors sanded and polyurethaned?

Job duration is dependent on the size, the floors condition and the customers flooring needs i.e. nail hole filling, staining, repairs etc…

Here is a general guide based on size.

  • 40-75 square metres (Half a 3 bedroom house or Whole 2 bedroom unit) – 3 to 4 Days
  • 75-100 square metres (Whole 3 bedroom house) – 4 to 5 Days
  • 100+ square metres (Whole larger 3-4 bedroom house) – 4 to 6 Days
How much dust is involved in sanding my floors?

Our European machinery does have comprehensive dust collection systems which vastly minimize the dust levels created in sanding your floors. With the introduction of our new centralised vacuum system dust is vastly eliminated, up to 98% dust free.

It is still advised that electronic equipment such as TVs, stereos and alike are covered or removed from the sanding areas. Where available all external doors and windows will be open for the duration of the sanding to also minimize any dust.

The floor itself is vacuumed numerous times throughout the job and windows sills, skirting and bench tops are also vacuumed on completion of the job. Customers must be aware there will be dust created but only very minimal.

What types of finishes are available to me?
  • Gloss – very shiny and reflective.
  • Semi-Gloss (commonly know as ‘Satin’) – Somewhat shiny. Semi-reflective.
  • Matte – A dull and flat like finish.

For the pros and cons of each finish please call us, as every floor may require different finishes according to area, amount of sunlight, living situation etc…

The lesser the shine the more forgiving the floor is to scratches, defects, dust, dirt and general wear n tear.

We have sample boards of all the finishes available on request.

What is the difference between moisture cured polyurethane and water borne polyurethane?

Moisture cured is solvent based polyurethane; it is very strong and toxic smelling and takes up to 24 hours to dry.

Water borne is water borne polyurethane which is non-smelling, nontoxic, nonyellowing and only takes up to 4 hours to dry. (Weather dependant) Active Floorsanding Services does not apply moisture cure polyurethane due to toxicity levels, we believe the safer water borne option is the only product that should be put into New Zealand homes and buildings along with natural timber oils.

My current floors are looking worn and dull? What alternative options are available to me?
Your floor could warrant a re-glaze (maintenance coats). This is where we clean the floor the day before with hot soapy water, then allow to dry. Then we lightly disc back the floor (to key it up), vacuum, finally applying 1 or 2 coats of water borne polyurethane, with your choice of finish.
Do you move all the furniture and replace it, or is it the customer’s responsibility?
No – due to liability and insurance issues. The customer is solely responsible for their furniture.
When can I put my furniture back?
We recommend 7 days, the time taken for polyurethane to reach maximum strength. However we understand you need to get on with your lives, so 48 hours (at your own risk), with carpet or felt pads under the heavy objects, and avoid dragging furniture where possible.
My floors have black water stains around the nails and in the wet areas, will these come out?
Water stains may not always come out, it’s all dependent how deep into the timber they are. It will only be apparent once we commence sanding on these areas. No guarantees that water marks will ever come out with sanding; board replacement can solve this issue. We can stain your floors dark to hide these marks.
My floor boards have wide gaps in them. Can they be filled?
Yes, we can trowel fill your floors with an epoxy filler, coloured up to best match your floors colour.
Are your quotes free, also do you quote over the phone?
Yes, all Rodney & Auckland wide quotes are free, and yes we can quote over the phone as long as the customer provides the floors measurements and condition etc…
Can I stay in my home while you are sanding & polyurethaning my floors?

During the sanding stage you can stay, however you need to stay off the sanded floor for fear of contaminating the exposed timber.

Water borne polyurethane – you can stay in your home as it is toxic free.

Can you do the floors around other tradesmen?
For safety reasons all other tradesman must be away from the floors. The floor sander requires full attention on his machinery and floors and cannot worry about tradesman, tools and objects getting in the way.
What should I do first, the floorsanding or the installation of new carpet?
It is recommended that the floorsanding and polyurethaning to be done first, shortly followed by the carpet. New carpet can create a lot of unwanted dust that can affect the wet polyurethane, thus giving it a dusty speckled finish.
When will the polyurethane be dry enough to walk on?
6-8 hours for water-borne polyurethane. Weather dependant.
Is it true that hardwood floors provide a cleaner sanitized environment in your home?
Yes. Carpet attracts and can contain many allergenic spores, dust-mites, bacteria, fungi and other unhealthy microbes. Vacuuming regularly does not always remove these nasties. Water-borne polyurethane floors should be washed with neutral detergents, killing germs and leaving your floor disinfected and clean.
Can I wear my stilettos on the timber floor?

NO! Never wear stilettos on wooden floors. It’s the number one sin!

How long do polyurethaned timber floors last?

When properly maintained, polyurethaned floors can last a lifetime. With the added bonus of re glazing (maintenance coats) your floors when needed. On average carpet needs to be replaced every 10 or 12 years. Every floor should be re-visited between 1-4 years dependant on the amount of traffic the floor get, if wear is showing then

Every floor should be re-visited between 1-4 years dependant on the amount of traffic the floor get, if wear is showing then a re glaze is an option.

How far ahead do I need to book in with you?

As soon a possible, a couple of weeks is normally sufficient. School and Christmas Holidays seem to be our busiest times so please book well in advance if you require work done within these weeks.

How long will it take for the smell to go?

There is NO smell from water borne polyurethanes and oils.

How much does it cost to have my floors sanded and polyurethaned?

This will depend on the size and condition of the floor. Floor sanding is often more cost effective than alternative floor coverings (e.g. Vinyl, carpet and tiles). Generally polyurethaned floors are easier to maintain and keep clean and have a longer life expectancy.

Do you fill nail holes, gauges and other random holes?

Nail hole filling is a customer preference, some floors require nail hole filling to give a uniform look while other floors should not be filled to keep it unique rustic look. Your floor sander will recommend whether to fill or not at the time of the initial quote. However the final decision is the customers.

Do you remove carpet, tacks and staples?

We can remove and dispose of carpet, tacks and staples, this is an additional cost which will be discussed and added to the quote.

My floors have been sanded in the past, can they be re-sanded again?

Most timber have 3 or 4 sands in them, if sanded properly. This is all dependant on the condition of the floor.

Are solid timber floor finishes as smooth as engineered floor finishes?

We ‘site’ finish – this means we apply the coatings on-site (not in a spray booth or any other controlled environment). This means there will always be a chance of some hairs, dust etc….in the finished floor. However we take all the necessary precautions to minimise these. As you can see from our gallery of work, our floor finishes are top quality.